Recent studies suggest that in some geographies adoption of ITIL is either slowing down or taking a back seat to other priorities. Computer Economics research indicates that the current economic climate may make it difficult for organisations to justify a long term investment in an ITIL based improvement programme.

This development is understandable given the current economic crisis. However, formal ITIL certification programmes aside, focusing on the effective service management principles within ITIL is key to optimising the cost of service provision.

Applio takes a pragmatic view of service management and can help organisations identify if a specific organisational effort around ITIL adoption is appropriate. We can support the (often difficult) quantification of the benefits and associated business case. Whether a formal ITIL based programme is appropriate or not we are able to help our clients turn ITIL theory into practical service management techniques that optimise services and save you money. Read about our services here.